Contacts

Contact Spavulo, our Brisbane hotel team

Spavulo answers the phone from 7am to 11pm and replies to email within a working day, so whether you're booking a suite or just curious about the chef's table, someone real will get back to you.

Reach us directly

The fastest ways to get in touch

If it's urgent or you're already on your way, phone is always quicker. For anything that needs a longer answer, email or the form below works better.

  • Address
    Heritage Lanes, 80 Ann Street, Brisbane City QLD 4000, Australia
  • Phone
    +61 7 4916 0382
  • Front desk hours
    Daily 07:00 – 23:00, phone answered overnight

Send a message

Tell us roughly what you're planning and when. If you're booking a suite or the chef's table, mention dates and we'll reply with what's actually available.

Getting here

Ann Street, a two-minute walk from the mall

Heritage Lanes sits on the corner of Ann and Edward, which means the Queen Street Mall, the river, and Central Station are all within a short stroll. If you're driving, the garage entrance is off Ann Street and we discount the overnight rate for guests.

  • By train: Central Station is a five-minute walk. The Airtrain from the airport drops you there.
  • By car: Heritage Lanes car park, entrance off Ann Street. Discounted overnight parking for guests.
  • From the airport: About 25 minutes by car, or 30 on the Airtrain to Central.
More on the hotel

Quick question?

Ring the front desk. Someone picks up between 7am and 11pm, and the overnight line is answered when the desk closes.

Something longer?

Email works well for group bookings, event enquiries, or anything that needs a considered reply. Usually within a working day.

Prefer a message?

Viber and WhatsApp are both fine. Good for quick questions about availability, parking, or whether we can hold a late check-out.